Frequently Asked Questions
Buying from Monarch Precious Metals
Q: Do you have a minimum order?
A: No, we do not have a minimum order. All levels of investor, from small to large, are welcome to shop our site.
Q: Does it cost anything to register an account with Monarch Precious Metals?
A: No, account registration is completely free.
Q: How often do you update your prices?
A: Our site has a spot ticker which updates with a variable delay ranging from 30 seconds up to 20 minutes. As a result, sometimes our price will appear higher, lower, or equal to the "live" price.
Q: When does the price for my order get locked in?
A: The price is locked in as soon as you complete the checkout process by hitting the Submit Order button. Up until this point, the price will continue to update periodically. This means that the items in your shopping cart may continue to go up or down in price until you finally submit your order. The price that you see on the last screen with the Submit Order button is not necessarily the price that will get locked in. When you click on the Submit Order button, the program does one final price check to lock in the order at the current market price (the price at the exact moment that the button is clicked).
Q: If I select Money Order, Cashier's Check, Personal Check, Bill Pay Check, or Bank Wire Transfer as my payment option, how long is the price held for me?
A: Your price is held for 7 business days if you opt to pay via money order, cashier's check, personal check, or bill pay check. For orders with payment via bank wire transfer, the price is held for 2 business days. After this time period, your order may be subject to cancellation or re-calculation at our discretion.
Q: Can I cancel my order?
A: If an order is placed and then canceled, we reserve the right to terminate the customer account and restrict future orders. Canceled orders will also be subject to market loss charges.
Q: Do you ever back order items?
Q: What are your Terms of Service?
A: Our Terms of Service.
Q: What form of payment do you accept?
A: We accept payment via money order, cashier's check, personal check, bill pay check, bank wire transfer, credit card, and debit card. We do not accept payment via PayPal, BitCoin, credit card convenience check, eCheck, or ACH transfer.
Q: Where and how do I send a bank wire transfer?
A: After your order is confirmed, you will be given instructions including our bank name, routing number, and account number. Please note that we only accept payment via bank wire transfer for orders of $1,500.00 or more.
Q: What is a Bill Pay Check? Is this the same thing as a personal check?
A: Bill Pay Check is an option for those customers who use online banking. It is similar to a personal check, but unlike a personal check, your bank will generate the Bill Pay Check and mail it to us directly. Most banks will request an account number when you are setting up your online bill pay. This would be the order number you received when your order was placed. Orders paid via personal check or bill pay check will incur a 5 to 7 business day shipping hold while we wait for payment to clear. Please note that Bill Pay Check is not the same thing as an eCheck or ACH transfer.
Q: How quickly must my payment be received?
A: Payment must be received within 7 business days of placing your order for orders paid via money order, cashier's check, personal check, and bill pay check (14 business days for payments sent from Guam and APO/FPO addresses). Payment must be received within 2 business days for orders paid via bank wire transfer, credit card, and debit card. We reserve the right to cancel any order that does not meet these requirements. We recommend mailing payment the same day that your order is placed and using USPS Priority Mail rather than standard USPS First Class Mail to help insure that your payment reaches us on time.
Q: Do you ship internationally?
A: No, we do not ship internationally. We only ship to addresses located within the United States. We also ship to US territories and APO/FPO addresses. We do have many international customers who use a mail forwarding service to have their orders re-routed to their non-U.S. mailing address. Others have orders shipped to a U.S. post office box address or have shipments sent to friends or family located within the United States who then forward the package for them. Please Note: We do not accept international credit card payments. If you are making a purchase from outside the United States, you must pay via money order or bank wire transfer.
Q: How will my order be shipped?
A: All orders are shipped via the United States Postal Service via First Class Mail or Priority Mail. Orders over $199.99 in value will require a signature upon delivery. Delivery and Signature Confirmation numbers will be provided via email once your package has shipped.
Q: Does my order include insurance?
A: Yes, all orders are fully insured against damage or loss in transit. Every package shipped includes hassle-free, premium insurance coverage.
Q: How do I file an insurance claim for a lost parcel?
A: Simply contact us via phone or email and we will initiate the claim process for you. Our hassle free, premium insurance coverage means that you do not have to waste time standing in the line at the post office or waiting on hold to speak to an insurance adjuster. Monarch takes care of all of the paperwork and communication with the insurance company. Lost parcel claims may require a minimum wait time from the date of mailing, but we can get your paperwork started right away in order to minimize the processing time.
Q: How do I file an insurance claim for a parcel in which all or part of the contents are damaged or missing?
A: If you receive an order which was damaged in transit and all or part of the contents are missing, please contact us via phone or email and we will initiate the claim process for you. Our hassle free, premium insurance coverage means that you do not have to waste time standing in the line at the post office or waiting on hold to speak to an insurance adjuster. Monarch takes care of all of the paperwork and communication with the insurance company.
Q: Can I file an insurance claim if my package was stolen from my mailbox or porch?
A: Our insurance coverage only extends to packages while they are still in transit. Once USPS has scanned the shipping label as "Delivered" our coverage ceases. This means that if someone steals the package from your mailbox or porch after delivery, Monarch is unable to assist you with a claim. You may have mail theft coverage under a homeowners or renter's insurance policy which may also involve the need to file a police report.
Q: How will my package be marked on the outside?
A: All of our orders are packaged discreetly. There will be no indication of contents on the outside of the package and the return address will simply be labeled "MPM" along with our mailing address. Please Note: The exception to this rule is for orders sent to APO/FPO addresses which require a customs form to be affixed to the outside of the package which lists a description of the contents and value.
Q: How long will it take for my order to arrive?
A: Most orders are processed and shipped within 1 to 3 business days of receiving your cleared payment. Orders with payment sent via personal check or bill pay check will incur an additional 5 to 7 business day shipping hold while we wait for payment to clear. We do not ship on Saturday, Sunday, or holidays. Orders sent via USPS First Class Mail usually take 3 to 6 business days for delivery, Priority Mail packages take an average of 2 to 3 business days for delivery. All quoted transit times are estimates based on average delivery speeds. Actual transit time may be longer or shorter and is under the control of the United States Postal Service.
Q: Will you ship to an address other than my billing address?
A: Yes, we will ship to an alternate address if one is provided during checkout. Please note that some credit card companies will decline the transaction if the shipping address differs from the billing address, but others will allow the transaction to go through.
Q: Can you ship to my post office box?
A: Yes, all orders are shipped via the US Postal Service and may be sent to a P.O. Box address.
Q: Do you ship to APO/FPO addresses?
A: Yes, we ship to all APO/FPO addresses at no additional charge. Please be aware that a customs form will be attached to the outside of the package with declaration of contents and value. We cannot ship to APO/FPO addresses without attaching a customs form.
Q: Do you ship to US territories and possessions?
A: Yes, we ship to all US territories and possessions at no additional charge.
Q: Do you allow returns?
A: No, all sales are final. We do offer a buy-back program for any gold or silver product sold on our site except for silver grain/shot. Please visit the Sell to MPM page for more information.
Q: Do you report my purchase of precious metals to the IRS?
A: No, we are not required to report our sales transactions to the IRS or any other federal, state or local agencies.
Q: Will the item that I receive look exactly like the one in the photos?
A: Yes and No. Many of our products are made entirely by hand, so there will be slight variations from one piece to another. However, the items shown in our photos give an accurate depiction of the product that you will receive.
Q: What is the difference between a poured bar and a bar or round that is machine processed/extruded?
A: Machine processed/extruded bars and rounds have little variation from one piece to another and since they are entirely made using large machinery with minimal human contact, they come out mostly the same in a very consistent manner. Poured bars and hand made rounds are exactly the opposite. Since each piece is made individually by hand, no two bars will be exactly alike and minor surface imperfections are common. All of the the bars and rounds produced by Monarch Precious Metals are cleaned and polished before shipment, and pieces with glaring cosmetic imperfections are eliminated, but it's not unheard of for the occasional fingerprint or small imperfection to make its way through to our customers.
Q: Which is better: machine extruded .999 fine silver bars and rounds or hand poured/hand made .999 fine silver bars and rounds?
A: This is really a matter of personal preference as the silver content itself is exactly the same. Some people prefer the unblemished look of a machine-made piece. Others prefer the one-of-a-kind look of a piece made entirely by hand.
Q: How can I contact you if I have additional questions?
A: For our fastest customer service, we recommend that you email us via the Contact Us link located at the top of our website. You are also welcome to call us at (541) 414-1676. Our regular office phone hours are 9am to 2pm (Pacific time) Monday through Friday. If no one is available to take your call, please feel free to leave us a short message with your name and number and we will call you back as soon as possible.